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Job Description
Who you’ll be working for:
Our customer is a global, award-winning travel company that is also recognised as one of the world best employers. This business offer’s fantastic home working opportunities, together with great benefits and a fantastic team culture. They are now seeking an experienced travel industry, home working Team Leader to join their international operation, servicing their guests and Travel Agent Partners.
What you’ll do
Working from home, this Team Leader position will lead a team of approximately 20 travel consultants based in various UK locations, so distance management experience together with fantastic communication skills is essential. Leading by example you will deliver a high-quality service to trade partners and direct customers, converting enquiries and resolving any escalated issues arising from your team. You will ensure the same standard of service is delivered by all members of your team, ensuring they feel motivated and supported through your excellent communication and mentorship.
What they’re looking for 
  • Experienced team leader within the travel industry and from a contact centre background is essential.
  • Fluent in English (additional language will be beneficial i.e., German or Spanish).
  • Experience with CRM, Avaya, WFM, and booking systems required.
  • Critical for this role is a fast internet connection at home together with a good desk/workstation and telephonic or cellular service.
  • Flexibility to work shifts including weekends and bank holidays on a five-week roster basis.
  • Fantastic communication skills.
  • Computer literacy.
  • Professional and responsible.
  • Able to achieve targets and service levels.
  • Team player.
What they’re offering:
  • £30,000 plus commission.
  • Work from home.
  • Pension Scheme.
  • Private Medical.
  • 6 weeks- paid sickness.
  • Discounted Cruise Programme.
  • 25 days paid holiday + 8 Bank Holidays.
  • Travel discounts for self, friends and family
This Team Leader role in the travel industry, is being recruited by Fiona Morrison-Arnthal and Ambitions Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard to find talent. Travel industry recruitment in the UK is our speciality.
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